Privacy Policy
Effective Date: 4 November 2025

1. Introduction

Your privacy is important to us. In this Privacy Policy, “we”, “us” and “our” refer to GC Trades Enterprise Ltd. We set out the principles which apply to any personal information we collect about you (whether from you or from other sources).
We do NOT sell your personal information to others for the purpose of allowing them to direct market their products and services. However, we may share information with third parties where they are providing you a service you requested.

2. Personal information we collect and hold

2.1 Depending on the services you require, the kinds of personal information which we may collect and hold include:

• your name, address and contact details (phone, email);

• payment or billing details when you pay for services;

• for service work at your premises — information about your property (address, access details, relevant facilities);

• if applicable, details about prior work or service history on your windows/doors or related repairs;

• if you apply for a job with us — your name, address, contact details, employment history, educational details, references, emergency contacts, and any screening information.
  2.2 We collect your personal information when you interact with us by phone, by correspondence (letter, email, chat), through online forms, at our premises, or when we attend your premises to provide services.
  2.3 If you do not provide the information requested or needed, we may not be able to provide you with the service or fulfil the purpose for which we collected the information.

3. Information we collect from you through our website

We may collect information automatically when you visit our website, including but not limited to:

• technical information (IP address, browser type/version, time zone, operating system);

• information about your visit to our site (pages visited, clickstream data, time spent, download errors, etc);

• the information you input into online forms (even if you don’t complete the form submission).
  This helps us to: operate our website, provide service quotes, support you, improve our services and monitor website usage.

4. Communicating with you

Each time you request our services, we may send you email, SMS or telephone calls to verify your order and confirm details of goods or services requested. We may also send you service‐related communications (technical, administrative, legal) and marketing communications regarding services which we consider may be of interest to you.
You may unsubscribe from marketing notices by replying to the notice with the word “unsubscribe” in the headline or by contacting our Privacy Officer (details below). Please note that service-necessary communications cannot be unsubscribed.

5. Use and disclosure of personal information

We may use and disclose your personal information:

• to our third‐party suppliers or subcontractors who assist us to provide services to you (for example, payment processors, materials suppliers, installers);

• to inform you of our other services which may interest you;

• for internal business purposes such as quality assurance, customer service, auditing, and business development.
  We will only disclose your personal information for purposes compatible with the purpose for which it was collected or as required by law.

6. Disclosure of personal information to overseas recipients

In some cases, we may transfer your personal information overseas (for example to IT service providers, data hosting or backup facilities). Where this happens, we will take reasonable steps to ensure that overseas recipients are bound by confidentiality and privacy obligations at least equivalent to those applicable in New Zealand.
You acknowledge and agree that by providing your personal information you accept this transfer.

7. Information shared in special cases

We may disclose your personal information to third parties if we believe that you are involved in illegal or harmful conduct or as required by law (for example to comply with legal process, protect our rights or stop fraud). We may also transfer our customer database (including personal information) to a third‐party acquirer if our company or assets are transferred by merger, acquisition, or reorganisation.

8. Links to other websites

Our website may contain links to other websites for your convenience. We are not responsible for the privacy practices or content of those other websites. We recommend you read the privacy policy of each website you visit which collects personal information.

9. Access to and deletion of your personal information

9.1 Supply of your personal information to us is voluntary. You have the right to access your personal information which we hold, and to request correction if it is inaccurate, incomplete or out of date.
9.2 We may retain your information for as long as we have a lawful purpose to keep it (for instance for warranty or service history purposes, or as required by regulatory obligations). When the purpose no longer exists, we will destroy or de-identify the information.
9.3 To request access, correction, deletion or to ask how we handle your information, please contact our Privacy Officer (see below).

10. Data security

We take reasonable security measures (industry standard) to protect your personal information from unauthorised access, use, disclosure, alteration or loss. However, no security system is completely secure, and where information is transmitted over the internet there is always some risk. We cannot guarantee absolute security of information.

11. Questions or complaints

If you have questions about this Privacy Policy, or the handling of your personal information, please contact:
Privacy Officer
GC Trades Enterprise Ltd
46 Kate Duncan Drive, Swanson, Auckland, 0614
Email: info@gctrades.co.nz
Phone: 0212891972

12. Changes to this policy

We may update this Privacy Policy at any time. The revised policy will be posted on our website, and the “Effective Date” at the top will be updated. We encourage you to review the policy periodically.